Privacy Policy

1. Information We Collect

Information You Provide

We may collect personal information that you voluntarily provide through our website, including when you:

• Submit a Contact Us request
• Request product literature
• Request a quote
• Submit an RGA request
• Subscribe to receive newsletters or marketing communications
• Contact our customer service team

Depending on the interaction, we may collect:

• Name
• Company name
• Job title
• Email address
• Telephone number
• Mailing or shipping address
• Product information
• Messages or inquiries you submit

Information Collected Automatically

When you visit our website, certain information is collected automatically, including:

• IP address
• Browser type and version
• Operating system
• Device information
• Date and time of your visit
• Pages visited
• Referring website
• Website usage statistics
• Cookie identifiers

2. How We Use Your Information

We use personal information to:

• Respond to inquiries
• Provide product information
• Prepare quotations
• Process RGA requests
• Provide customer support
• Improve our products and services
• Improve the functionality and performance of our website
• Send newsletters and marketing communications where you have elected to receive them
• Analyze website traffic and visitor behavior
• Protect our website from fraud, abuse, and unauthorized access
• Comply with applicable legal obligations

3. Legal Basis for Processing Personal Information

Infinity Drain processes personal information as necessary to:

• Respond to your inquiries and requests.
• Provide requested products and services.
• Communicate with customers and business partners.
• Improve our website and services.
• Comply with applicable legal obligations.
• Protect the security and integrity of our website and business operations.

Where required by applicable law, we will obtain your consent before processing personal information for certain purposes, including sending marketing communications or using non-essential cookies.

4. Cookies and Similar Technologies

Our website uses cookies and similar technologies to improve website functionality, remember user preferences, analyze website performance, and help us understand how visitors use our website.

Certain cookies are necessary for the operation of the website, while others are used for analytics and marketing purposes.

Visitors may manage their cookie preferences through our cookie banner and preference center.

Disabling certain cookies may affect the functionality of portions of the website.

5. Third-Party Technologies

To operate and improve our website, Infinity Drain utilizes trusted third-party service providers.

These currently include:

• WP Engine – Website hosting
• Google Analytics – Website analytics
• Google Tag Manager – Website tag management
• Mailchimp – Email marketing communications
• Google reCAPTCHA v3 – Spam and abuse prevention
• YouTube – Embedded video content
• Meta (Facebook) Pixel – Advertising measurement and marketing
• LinkedIn Insight Tag – Advertising measurement and marketing

These providers may receive certain technical information necessary to perform their services, including information such as IP addresses, browser information, device identifiers, cookie identifiers, and website interaction data.

Additional information regarding these providers’ privacy practices is available through their respective privacy policies.

6. Marketing Communications

If you subscribe to receive newsletters or other marketing communications from Infinity Drain, we may use your contact information to send updates regarding our products, services, events, and company news.

You may unsubscribe from marketing emails at any time by clicking the unsubscribe link included in our communications or by contacting us using the information provided below.

For Canadian recipients, Infinity Drain sends commercial electronic messages in accordance with applicable Canadian Anti-Spam Legislation (CASL).

7. How We Disclose Information

Infinity Drain does not sell personal information.

We may disclose personal information to trusted third-party service providers who assist us in operating our website and conducting our business. These service providers perform functions such as website hosting, website analytics, email communications, spam prevention, embedded media, advertising measurement, and related website services.

We may also disclose personal information:

• To comply with legal obligations.
• To respond to lawful requests by government authorities.
• To protect the rights, property, or safety of Infinity Drain, our customers, or others.
• In connection with a merger, acquisition, sale of assets, or similar corporate transaction.

We require our service providers to use personal information only as necessary to perform services on our behalf and to protect that information appropriately.

8. Data Security

Infinity Drain maintains reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, disclosure, alteration, misuse, or destruction.

Although we strive to protect personal information, no method of transmitting information over the Internet or storing electronic information is completely secure. Accordingly, we cannot guarantee absolute security.

9. Data Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, comply with applicable legal obligations, resolve disputes, and enforce our agreements.

10. Your Privacy Choices and Rights

Depending on your location, you may have certain rights regarding your personal information.

These rights may include the ability to:

• Request access to your personal information.
• Request correction of inaccurate or incomplete information.
• Request deletion of personal information, where applicable.
• Withdraw consent where consent is the basis for processing.
• Opt out of marketing communications.
• Request information regarding the personal information Infinity Drain maintains about you.

Infinity Drain will respond to applicable requests in accordance with relevant laws.

Submitting a Privacy Request

If you wish to exercise any applicable privacy rights or have questions regarding how your personal information is handled, you may submit a request by contacting us using the information provided in the Contact Us section of this Privacy Policy.

To help protect your privacy and the security of your personal information, Infinity Drain may take reasonable steps to verify your identity before processing certain requests. If additional information is required to verify your identity, we will contact you using the information you provide.

We will review and respond to verified requests within the timeframes required by applicable law. If we are unable to fulfill all or part of your request, we will explain the reason to the extent permitted by applicable law.

11. Privacy Rights for U.S. Residents

Residents of certain U.S. states may have additional privacy rights under applicable state privacy laws.

Where applicable, these rights may include the ability to:

• Know what personal information is collected.
• Request deletion of personal information.
• Request correction of inaccurate personal information.
• Obtain a copy of personal information maintained by Infinity Drain.
• Appeal certain privacy-related decisions.

Requests may be submitted using the contact information provided below.

12. Privacy Rights for Canadian Residents

Infinity Drain collects, uses, and discloses personal information relating to Canadian residents in accordance with applicable Canadian privacy legislation, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and other applicable provincial privacy laws.

Canadian residents may request access to their personal information, request corrections, or withdraw consent where permitted by law.

13. Children’s Privacy

Our website is not intended for children under the age of 13, and we do not knowingly collect personal information from children.

If we become aware that personal information has been collected from a child without appropriate authorization, we will take reasonable steps to delete that information.

14. Third-Party Websites

Our website may contain links to third-party websites, including YouTube and other external resources.

Infinity Drain is not responsible for the privacy practices or content of third-party websites. We encourage visitors to review the privacy policies of those websites before providing personal information.

15. International Data Transfers

Because Infinity Drain conducts business throughout the United States and Canada, personal information may be processed or stored in the United States or by service providers operating in other jurisdictions.

By using our website, you acknowledge that your information may be transferred and processed outside your province, state, or country of residence where privacy laws may differ.

16. Changes to This Privacy Policy

Infinity Drain may update this Privacy Policy from time to time to reflect changes in our business practices, technologies, legal requirements, or website functionality.

The updated Privacy Policy will be posted on this page with a revised Effective Date.

17. Contact Us

If you have questions regarding this Privacy Policy or wish to exercise your privacy rights, please contact:

Infinity Drain

145 Dixon Avenue

Amityville, NY 11701

United States

Email: privacy@infinitydrain.com

Telephone: (516) 767-6786