Read our FAQ to answer general questions about our products. For more information, contact us at email@example.com
Q: How do I pitch the floor?
A: Infinity Drain is a linear product. Therefore, floor sloping is different than standard center waste outlets; Floors slope in a single plane, not dished. Please note that Infinity Drain’s Tile Drain Series requires a conventional 4-way pitched floor with centered outlet location.
Q: Do I need to pitch the channel? Is the channel pitched?
A: The channel for the Site Sizeable Series has been designed to work with a neutral pitch, meaning 100% level. This allows the outlet to be placed anywhere along the channel run. As the channel fills with water it begins to siphon itself through the outlet to the waste line. There may be a small amount of residual water that is left in the channel which evaporates. The Fixed Length Series product lines feature pre-pitched channels to an outlet centrally located along the channel run.
Q: How many outlets do I need?
A: Exterior installation: The number of outlets needed depends on use and geopraphic location.
Interior installation: We recommend one outlet every 30". For instance, if you place an outlet in the middle of a 60" channel, you would have 30" on either side. When using the Site Sizeable Series, you can add additional outlets if needed. Fixed Length linear drains have one centrally placed outlet.
6 gallons per minute
TD 15, TD 20, TD 50
TDB 15, TDB 20
8 gallons per minute per outlet
AG 38, DG 38, AG 100, AS 65, TIF 65, TIFAS 65
FXAS 65, FXED 65, FXTIF 65, FFAS 25, FFAS 65, FFED 65
16 gallons per minute per outlet
AG 65, DG 65
-Flow rate measured at outlet only. Measurement does not account for water in channel or sheeting on shower floor.
Q: Where can I install my Infinity Drain?
A: Shower, bathroom floor, patio, pool surround, driveway, balcony/terrace, laundry room, etc.
Q: Can the ID go flush against the wall?
A: For drain installation against a wall or at the threshold, the limitation is what is underneath the floor (joist placement and current drain line positioning). However, when installing with a clamp down drain, you may have to build out to the edge of the channel to have the Infinity Drain flush against the wall. The FF Series is designed for flush-to-the-wall installations.
Q: What type of waterproofing should I use?
A: Any waterproofing membrane can be used as long as it complies with local code (PVC vinyl, CPE, lead pan, hot mop, etc.). Please note that Fixed Flange (FF) linear drains and TileDrain bonded flange (TDB) utilize sheet membrane or liquid applied waterproofing (not hot mop).
Q: Where is the outlet located on the channel run?
A: On Infinity Drain’s Site Sizeable series, the outlet can be installed anywhere along the channel on the job-site. Multiple outlets may be placed along the channel run depending on the length of the channel and amount of water to be drained. Our FX and FF series standard models have a centrally placed outlet, although custom placement is available.
Q: What if I need a smaller or larger size than your standard kit offerings?
A: When using our Site Sizeable Series, for shorter lengths, specify a greater kit length than necessary and modify on-site. For longer lengths, build components up to desired length.
Q: What type of tile fits into the TIF and TD Series?
A: Any type of tile or solid surface up to 3/4" thick. If the tile to be inserted is thinner than 3/4", the bottom channel can be built up with mortar and thin set.
Q: How can I clean my Infinity Drain?
A: All grates may be lifted out of the channel for cleaning. For wedge wire or perforated metal grates, use a flathead screwdriver at either end to lift the grate out of the channel. For tile insert drains, a metal ‘key’ is provided to lift the grate.
Q: Infinity Drain’s oil rubbed bronze finish is PVD. What does that mean?
A: Physical Vapor Deposition (PVD) is a process to produce a metal vapor that can be deposited on electrically conductive materials as a thin highly adhered pure metal or alloy coating. The PVD coating adds a decorative topcoat to metal finishes that is very hard and wear resistant.
Q: Why are clampdown drains not included in most drain kits?
A: Clamp down drains are necessary for installing our site sizeable series and are often provided by the plumber doing your installation or available through your distributor. As a convenience, clamp down drains are also offered through Infinity Drain. Please note the TileDrain series comes with standard shower drain or bonded flange.
Q: What is the availability of Infinity Drain products?
A: Most standard drains are kept in stock ship within 1-2 business days if ordered by 1pm EST. Rush shipping can be accommodated if product is in stock. Please call Infinity Drain for lead time on custom drains.
Q: Can I use Polished Stainless Steel with my Polished Chrome or Polished Nickel decorative fixtures?
How will it wear?
A: Polished Stainless Steel will work with either Polished Chrome or Polished Nickel fixtures. Infinity Drain uses solid stainless steel for all drain top grates because it will wear better than an electro-plated finish.